The new office, Cassell said, will provide the same services as the seven other PGW offices scattered in neighborhoods around the city. For example, customers will be able to have gas service turned off, receive billing information, pay bills, negotiate extended billing schedules and pick up senior citizen discount applications at the office, he said.
The new office also is expected to ease the burden on PGW offices in Center City and Frankford, thereby shortening waiting times at both offices. The Center City office is at 1234 Market St.; the Frankford office, at 4410 Frankford Ave.
The Far Northeast office probably will have a greater impact on the Frankford outlet, Cassell said. Because the Northeast office will open at 9 a.m. Mondays through Thursdays, which is not early enough for commuters to stop by before work, many Northeast residents who work in Center City will continue to go to the PGW office there, he said.
The waiting time in the Frankford office varies from five or 10 minutes to an hour, Cassell said.
The opening of the Northeast office is part of a three year, $2.2 million PGW program to expand and improve its neighborhood offices.