Many airlines go cashless for in-flight purchases

February 04, 2009|By Linda Loyd, Inquirer Staff Writer
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  • Aboard a USA3000 flight to Fort Myers, Fla., Laura Korpel, lead flight attendant, uses a handheld card reader to swipe credit or debit cards for such purchases as cocktails and headphones.
  • Aboard a USA3000 flight to Fort Myers, Fla., Laura Korpel, lead flight attendant, uses a handheld card reader to swipe credit or debit cards for such purchases as cocktails and headphones.
  • The battery-operated card readers, says a USA3000 airline official, make it easier to track and adjust inventory. And attendants no longer have to be responsible for cash during layovers.
  • If a traveler has no card, another will offer: " 'Give me your $5, and I'll put it on my card.' They help each other," said an attendant.

Airline passengers, no longer surprised that they must pay for food and beverages, now increasingly face another change - credit-card-only flights.

When USA3000 switched in May to a cashless cabin for onboard purchases, flight attendants loved it. They no longer had to carry around wads of cash, or to be responsible for stashing money on overnight layovers.

"It's much easier than making change," said lead flight attendant Laura Korpel, on a recent USA3000 flight to Fort Myers, Fla. "We've had great reception from passengers."

More airlines are going cashless. Southwest, Frontier, JetBlue, AirTran, Midwest, Virgin America and Alaska airlines have eliminated cash purchases on flights.

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Crews use handheld card readers to swipe credit or debit cards for purchases, such as cocktails, headphones and snacks.

In December, US Airways began testing card-scan devices on about 600 flights. Since Jan. 5, passengers on most of US Airways' 1,300 mainline flights can pay with cash or credit cards.

"The only complaint is from that occasional customer who doesn't have a credit card," said Cara Maggio, USA3000 flight attendant, "but that's not too often."

When that happens, a nearby passenger often will offer, " 'Give me your $5, and I'll put it on my card.' They help each other out," she said.

Travelers tend to spend more if they put purchases on a card - running a tab, or buying a round of drinks for family and friends.

"We did a lot of customer communication leading into it," said Whitney Eichinger, spokeswoman for Southwest, Philadelphia's second-largest airline, which went cashless in September. "The transition was seamless."

USA3000, an affiliate of Apple Vacations, in Newtown Square, said the battery-operated machines have made it easier to track and adjust inventory. "We can take things out that are not selling well, and add other items in," said director of operations Jack Eastman.

Midwest Airlines, in Milwaukee, went cashless in March 2007 to avoid crews' carrying large amounts of money and storing it in hotel rooms.

"We were dedicating a large amount of resources to accounting for this cash," said Midwest spokesman Michael Brophy. "Our onboard sales actually increased when we no longer accepted cash."

Switching to credit cards also boosted onboard sales for Alaska Airlines.

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