A customer-satisfaction agreement was signed in June 2003 by six labor unions and the Convention Center Authority "to make the center a better place to do business," he said. Though customers say "things have taken a big step forward," he noted that they also say "additional programs are needed to continue to make the center more cost-effective and efficient given the incredibly competitive convention environment today."
Lately, a controversy has begun simmering between the two sides. The head of the International Brotherhood of Electrical Workers Local 98, John Dougherty, recently wrote a letter to the city alleging that Young wants to squeeze some unions out of work setting up and knocking down exhibits at the existing center. The union has retained new lawyers, led by Richard A. Sprague, to represent it in the matter.