A few nights later, the couple sat with their laptop and watched in horror as three caregivers hit and pulled on a half-naked McCallister.
The recording of the incident led Haverford police to bring charges against three workers at the nursing facility for allegedly abusing McCallister.
Last week, the Department of Public Welfare (DPW) revoked the license of the Quadrangle, on Darby Road in Haverford. It remains open pending an appeal of the decision.
Haverford Township police say they have since received about five calls concerning other possible cases of abuse at the facility. They referred two cases to Delaware County's Office of Services for the Aging (COSA), and DPW for investigation.
Louis Colbert, director of COSA, acknowledged his office was looking into more than one case of possible abuse at the Quadrangle. He declined to elaborate.
Mark Ordan, chief executive officer of Sunrise Senior Living, which owns the Quadrangle, defended his facility, saying the case involving McCallister was an aberration.
"We do a very good job," he said.
He said he expected the Quadrangle to get its licence restored on appeal.
Still, he acknowledged being greatly troubled by what the nanny cam uncovered.
"I was shocked by what I saw," Ordan said. He called the actions of the three former workers "simply appalling."
Tuesday, he held a closed-door meeting with residents to hear their concerns and to assure their safety and care.
Mary and Paul French are planning to file a civil suit, according to Robert Mongeluzzi, the family's attorney.
Mary French said the decision to move her mother to the Quadrangle came after much research and thought.
McCallister and her family searched for a facility that would provide the increasing levels of care that McCallister would need as her disease progressed.
