Golden locks: Waitresses' tips rose when hair changed from brunet to blond

May 17, 2011|By Melissa Dribben, Inquirer Staff Writer
  • Melissa Galm (left) and Jessica Beavers at Chickie's & Pete's on Roosevelt Boulevard. Ten servers took part in the experiment.

Melissa Galm, a 27-year-old finance student at Holy Family University, has broken new ground in the small but fascinating field of blond studies with research showing that fair-haired waitresses earn more in tips - even when their dark roots are showing.

During the last few decades, researchers have explored such vital anthropological questions as whether blondes earn higher salaries or are perceived as dumber than brunettes. Galm's experiment has brought the discipline to a new level by controlling for factors such as age, attractiveness, education, and personality, and changing only one variable - hair color, said Cao Jiang, chairman of the university's department of business.

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"She's a star," Jiang said.

Galm was a second-semester senior in Jiang's course in investment analysis and portfolio management last fall, when the class was asked to design a research project. The challenge was to find a correlation between two unrelated modalities.

For the last two years, Galm had been waitressing at Chickie's & Pete's sports bar in Northeast Philadelphia. "I noticed that girls like to go lighter for the summer and darker in the fall," she said. "And I wondered if the stereotype about blondes being more attractive would make a difference in their tips."

She made up a flier asking for volunteers and persuaded nine of her coworkers to participate in the 60-day experiment. Two of the women were blond, the rest - including Galm - were not.

Throughout March, they reported their tips from each shift. The two blondes consistently earned more than their darker-haired coworkers. Then on April 1, they all were asked to switch their hair color - blondes going dark, brunettes and redheads going blond - and continue to report their daily take.

One of the blondes was removed from the study because she did not report all her tips and was always dying her hair a different color, Galm said.

Eight of the other compliant nine, however, began experiencing hair bias within a week. All the newly blond waitresses received higher tips, averaging a 5 percent increase. The one blonde who turned brunette, however, saw no noticeable drop in earnings.

"We need a few more people in the study," Galm said.

Galm and Jiang cowrote a report showing the initial findings:

"The tip earning is increased from 17.26 percent to 18.63 percent - a 1.37 percentage-point increase (or 7.94 percent increase)."

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