Some carriers have tried to get subscribers to move to automatic payments through other means. AT&T Inc. offers a $10 gift card for those who set up AutoPay. Sprint Nextel Corp. charges subscribers who have caps on the fees they can rack up each month. Those people are charged $5 monthly unless they set up automatic payments.
It is not uncommon for utilities, universities, and even state tax departments to charge convenience fees for online payments. Each credit-card payment comes with fees the companies can avoid by getting electronic checks instead.
Automatic payments mean less trouble for companies in going after late payments.
Verizon Communications Inc., the land-line phone company that owns most of Verizon Wireless, tried last year to introduce a $3.50 fee for people who paid their bill for FiOS TV or Internet service month-to-month by credit card. It backed off after complaints.
Verizon Wireless serves 91 million phones and other devices on accounts that pay the company directly, and more who pay indirectly through other companies.