City Howl Help Desk: There were problems, and Help Desk got rid of them

LAST MONTH we got an email with the subject line: "PGW aka Philadelphia Ground Wreckers." Naturally, we were intrigued.

The email, from frustrated Fairmount resident Michael Lynn, told the story of the city-owned Philadelphia Gas Works leaving his sidewalk a wreck.

It was last spring, Lynn said, that PGW came out to fix his neighbor's gas leak. The workers got the job done, but in the process, they tore up the red-brick sidewalk on Lynn's block. Then they used blacktop to patch up the holes.

Bricks? What bricks?

Lynn spent the better part of a year calling PGW and asking the utility to - please - fix his sidewalk. PGW never came.

To some people, this request might sound trivial. As long as it works, who cares what the sidewalk looks like?

But Lynn, who's lived in his house for almost four years now, actually gives a damn. He sweeps his sidewalk and picks up the errant litter. He takes pride in his stoop.

As for PGW?

"It feels like they couldn't care less," Lynn said.

WHAT A GAS: We called PGW spokeswoman Melanie McCottry last week to find out if the utility intended to fix Lynn's sidewalk. McCottry said she'd look into it.

The next day, Lynn's sidewalk was as good as new. Blacktop gone, bricks replaced.

Lynn was so pleased, he didn't even mind when we told him that PGW had lost all his complaints.

That's right - McCottry initially couldn't find any record of Lynn's calls. She eventually did find them, after we provided more information, and said that PGW had been looking into his requests right around when we called.

What a happy coincidence. At least Lynn's got his sidewalk back.

NO MORE PARKING ON THIS PARKWAY: As long as we're regaling you with tales of Help Desk victories, listen to this happy story: The Benjamin Franklin Parkway is a parking lot no more. Two weeks ago, we wrote about how city vehicles were illegally parking on the parkway median, despite repeated warnings from the Managing Director's Office.

A few days after our column ran, the parkway median was empty.

We've heard from other people that the parkway has been in good shape ever since.

First Deputy Managing Director David Wilson, who oversees city-vehicle parking, told us that he cracked down by announcing that cars parked on the parkway median would be towed.