FRESHMAN Councilman Bobby Henon launched “CityHall App,” a program similar to the city’s planned 3-1-1 app, last month. Though the city has its own app in the works, Henon said he still plans to coordinate with 3-1-1 with his own app.
“I wasn’t waiting around,” he said. “My intention is to provide a quick and easy service on the run, on the fly. When somebody sees it, they can snap it and send it.”
The way Henon’s app works is similar to the plans the city has for its 3-1-1 app, allowing residents to snap photos and provide descriptions of problems. Instead of full integration into the 3-1-1 system and automatic service-request creation, however, CityHall App funnels requests to the councilman’s staff members, who then call the appropriate department and put service requests into the 3-1-1 pipeline.