Alaska Airlines tops in customer satisfaction

Posted: June 14, 2012

Alaska Airlines ranked first and US Airways ranked last in customer satisfaction among traditional airlines, according to the latest survey by J.D. Power & Associates, released Wednesday.

JetBlue Airways and Southwest Airlines were tops among low-cost carriers, with Frontier Airlines ranked lowest.

The study measured overall customer satisfaction based on performance in seven factors: cost and fees, in-flight services, boarding/deplaning/baggage, flight crew, aircraft, check-in, and reservations.

Alaska inaugurated service at Philadelphia International Airport on Monday. US Airways is the dominant carrier at the airport, carrying about 70 percent of the airport's passengers. Southwest is the second-largest carrier in Philadelphia.

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