Elimination of the 8 percent labor management fee charged to groups at the Pennsylvania Convention Center formally takes effect on Sunday, according to the Pennsylvania Convention Center Authority, which oversees the center.
The fee elimination was announced in early April and is intended to make the Convention Center and the city more competitive in attracting group business.
Other changes designed to enhance customer service include mandatory hospitality training of workers, a new customer service booth on the show floor, and increased transparency of labor rates and hours.
