I have called AT&T several times trying to get to someone who can straighten this out. The best I have gotten is an offer to install some kind of "booster" that "should solve the problem."
This will cost $200. Canceling my service will get me hit with a penalty.
WHAT HARRY SAYS: With all the competition, I'm surprised that AT&T won't take the action needed to correct the problem. Try to get the other AT&T users in your building to join you in a letter to the company threatening to cancel and fight the penalties for early cancelation.
Get your congressman on your side, as well. These companies can withstand the ill will of a single customer, but having a sizable group of unhappy customers is another ball of wax.
Email Harry Gross at email@example.com or write to him at Harry Gross c/o the Daily News, Box 8263 Philadelphia, PA 19101. Harry urges all his readers to give blood — contact the American Red Cross at 800-Red Cross.