Thousands without phone service, 911 calls delayed in Montco

Posted: September 20, 2012

Authorities say a storm-related failure this morning at a Verizon station left thousands of residents without phone service, and knocked out 911 service in some Montgomery County communities.

Verizon spokesman Lee Gierczynski said events began when last night's storm caused a tree to knock out power to a company facility on Moreland Avenue in Hatboro.

About 20,000 customers in eastern Montgomery County were still without phone service at noon. Some were experiencing 30 to 40 second delays when dialing 911.

Affected communities were Hatboro, Upper Moreland, Lower Moreland, Abington and Cheltenham.

Gierczynski said 911 service is being repaired and that power should be restored by this afternoon.

John Geib, First Assistant Director for Operations of Montgomery County Emergency Communications, said municipalities that lost 911 service worked to get the word out about how residents could contact authorities in an emergency situation.

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