Q: What does Vynamic do?
A: We're wired to run projects and we work solely in the healthcare industry.
Q: Who are your clients?
A: The major health plans, major [pharma] companies, software companies in the health-care space and public health.
Q: Describe one of the projects.
A: There is a pharma company with a patient-assistance program [to provide free or discounted meds]. They had multiple brands, service was inconsistent and call-hold times were long. We selected one vendor to process all claims and requests. It reduced program costs and enabled patients to get their medicines faster.
Q: Was Vynamic ever in dire straits?
A: We had a large project in early 2009, had a lot of people on it and it stopped on short notice. What I learned was talent wins. The team rallied and in 2009, which we call our "Rocky" year, we added the most new clients.
Q: Your company has gotten props as a great place to work.
A: Our people are literally our product and we invest in them. We layer that in with healthy snacks and lunches and a flexible work environment. I don't have a permanent desk here.
Q: When you ask employees why they like working here, what do they tell you?
A: They respect their peers and they love working with our clients. We need to manage stress better. We started something we call Z-mail, which means unless it's critical, we ask for no emails to be sent between 10 p.m. and 6 a.m. during the week, or on weekends.
Q: Tell me about your "Opportunity To Thrive" program.
A: We created this so employees could participate in unique experiences that don't have a direct business outcome but we believe will be beneficial. We've taken small groups on trips to Vanguard to hear [founder] Jack Bogle and to Wyebrook Farm to see sustainable agriculture.
Q: So what's the theory here?
A: We connect dots across Vynamic and build relationships. We're growing for our people, not at the expense of our people.
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