Q: What does the business do?
A: We either fully take over a client's IT services or supplement staff. Sometimes we order all the equipment, doing plans or strategy. Others might utilize us as a help desk. We're consultants who offer full-service solutions. Our tagline is "IT Built to Scale."
Q: How's the biz model work?
A: We go to a company, meet with decision-makers and understand their needs. Then we send our engineers to look at the servers and switches to see if the infrastructure supports the business' needs. If not, we give clients a fully customized plan of what needs to be done, milestones to reach and then we maintain it.
Q: Who are your customers?
A: Manufacturing firms, law firms, CPA firms, medical establishments, local practitioners and hospitals.
Q: Some names, please.
A: Zarwin Baum, a Philly-based law firm; Jacquin's liquors; Dorfner Family Medicine (in Burlington County) and Wills Eye Hospital are some.
Q: How much do services cost?
A: We don't have an hourly rate. We assess the situation and give you a fixed monthly fee after a free consultation. Our average contracts are probably between $2,000 and $5,000 a month.
Q: There are lots of IT consultants. What differentiates you?
A: What really differentiates us is we go in and do a full evaluation. We made a heavy investment in remote monitoring systems and back-end systems. So, if a customer's server goes down, we'll know before they do. If a hard disk fails but the server is still operational, we'll get that alert. We get back to a client within four hours, plus we're 24-7.
Q: What's the biggest challenge you faced growing the business?
A: Our biggest challenge is to continue finding great people. This year we hired 14 people and retained 11. We're IT built to scale, so we need more than a help-desk component, we need great communicators and troubleshooters.
Q: How many employees?
A: We have 40; all are full time.
Q: How big a business is this?
A: We'll be between $6.5 million and $7 million revenue this year.
Q: Where do you see the business in five years?
A: Triple that.
On Twitter: @MHinkelman