Attorney General Kathleen Kane has said price-gouging during a state of emergency is prohibited in Pennsylvania.
If your deregulated electric bill spiked suddenly, you can file a formal complaint. To get help, customers should submit any of the following documents: marketing materials, bills, contracts, terms and conditions, and sign-up/welcome letters.
If you have questions or concerns, call the Office of Attorney General's Consumer Protection Bureau at 800-441-2555 or Tanya McCloskey at the state Office of the Consumer Advocate at 800-684-6560. The Consumer Advocate's website is also helpful: www.oca.state.pa.us.
To file by e-mail, print, complete, and scan a consumer complaint form, available at www.attorneygeneral.gov (click on "Complaints"). Download and/or scan all relevant documents and send the completed form and documents to firstname.lastname@example.org.
To file by mail, print and complete the consumer complaint form and send it and all relevant documents to: Office of Attorney General, Bureau of Consumer Protection, 15th Floor, Strawberry Square, Harrisburg, Pa. 17120.
You can fax the information to 717-705-3795 or 717-772-3560.
The business model for some of these electricity suppliers seems to be to charge the highest variable rate they can get away with until a customer calls to complain. They are now using the winter price spike as an excuse for that business model.
Have you been overcharged? Let us know!