Carroll has been dealing with the concerns of parents of St. Christopher's patients since the PhilaKids Medical-Legal Partnership between the Legal Clinic for the Disabled and the hospital opened in 2011. She and her colleagues have provided free legal assistance and even appeared in court with some clients.
To date, the partnership has surveyed 5,041 St. Christopher families and found half reported having at least one unmet legal need. Its attorneys have helped more than 1,133 families with everything from food insecurity to eviction.
Such partnerships aren't new; there are three others in Philadelphia and scores more scattered across the country. But PhilaKids is the region's only one in a children's hospital. And thanks for that goes to Lee M. Pachter.
In 2010, Pachter became St. Christopher's chief of pediatrics. Coming from a Connecticut hospital that had a medical-legal partnership, he understood the benefits of lawyers and doctors' working together to help low-income families. His goal at St. Christopher's is to train young doctors to see patient advocacy "as part of their everyday job."
That message is reinforced daily to medical students and residents by Daniel Taylor, St. Christopher's director of community pediatrics and child advocacy.
Taylor says 80 percent of American health issues have "more to do with zip code than genetic code." So before he begins examining a child, he asks what is going on with the parent.
"We work a lot on moms' issues," he said. "You just can't separate the two."
When families arrive in the clinic, parents receive a form with several yes-or-no questions. One yes answer triggers a consultation between the physician and an attorney from the partnership.
But getting people to accept help can be difficult. Knowing from experience that only two out of 10 people referred to legal aid outside the hospital followed up, Pachter decided to take the lawyers to the patients.
Carroll and her team are nestled in a converted exam room in the heart of the hospital's Center for Child and Adolescent Health, where they average eight to 10 referrals a day. The top problem for families: health insurance.
Carroll says that before the ACA, the only alternative for many people who could not afford insurance or get on Medicaid was a city health clinic. Since the ACA, some people have qualified for subsidies and bought insurance on the marketplace. For most, things haven't changed. "Largely, they fall into the gap" caused by Pennsylvania's not expanding Medicaid, Carroll says. People who don't make enough to qualify for tax-credit subsidies or cost-sharing reductions and who aren't eligible for Medicaid remain uninsured.
"It is really hard to go into a room and open up hope to something and then say, 'You don't make enough money to qualify for anything,' " Carroll said.
Sheard tumbled into the gap after losing her job in February. She met Carroll in May after a pediatrician seeing her children asked about her household situation. Sheard told the doctor she was being evicted.
"They introduced me to Eileen," Sheard said. "I felt relieved that I could get some help."
Since then, Sheard has escaped eviction and found part-time work. She's making enough to afford a low-cost plan. With Carroll's help, she filled out an application Tuesday and qualified for a subsidy. The question now is, can she get a hardship exemption? Still, she was happy and relieved. The partnership at St. Christopher's "has been great," she said.
WHERE TO GET HELP
Looking for legal help? Locally, six sites specialize in helping patients with legal problems.
St. Christopher's Hospital for Children
160 E. Erie Ave.
11th Street Family Health Services, run by Drexel University School of Medicine
850 N. 11th St.
The Family Practice and Counseling Network
4700 Wissahickon Ave.
Hahnemann University Hospital
1513 Race St.
215-587-3350 - call Wednesdays 9:30 a.m. to 3:30 p.m.
The Health Annex
6120 B Woodland Ave., 2d Floor
Magee Rehabilitation Hospital
1513 Race St.
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This article was written in partnership with Kaiser Health News, an editorially independent program of the Kaiser Family Foundation.