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NEWS
January 31, 2015 | By Bob Fernandez, Inquirer Staff Writer
Comcast Corp.'s national reputation for shaky customer service was rocked again Thursday, and in a particularly unseemly and profane fashion. A customer in Spokane, Wash., said the cable-TV giant changed his first name on his bill and his online account after he canceled his cable service because of financial hardships. A worker substituted his actual first name, Ricardo, with a vulgarity in its billing system. Charles Herrin, senior vice president for Comcast customer experience, personally apologized to the Browns in a phone call and said Thursday in a blog posting that it was an "unacceptable situation.
BUSINESS
January 26, 2015 | By Jeff Gelles, Inquirer Columnist
Nearly everything went smoothly with Louis Moravec and Susan Thauer's holiday-week move from one Philadelphia neighborhood to another. The truck and crew arrived on time to take their belongings from Queen Village to Northern Liberties. The gas and power were functioning at their new home. Even Dec. 30's weather cooperated. The lone exception? Their Comcast cable and Internet service. Moravec had timed an appointment to have it connected on the morning of Dec. 31, and Thauer took off work to await the technicians.
BUSINESS
January 24, 2015 | By Bob Fernandez, Inquirer Staff Writer
From grass turf to the video stream inside your home, Comcast Corp. will have a hand in Super Bowl XLIX between the New England Patriots and the Seattle Seahawks. "Top to bottom, it's really a Comcast event," John Page, president of Comcast-controlled Global Spectrum, said of the Feb. 1 NFL championship. Global Spectrum, part of Comcast-Spectacor and based at the Wells Fargo Center in South Philadelphia, manages the state-of-the-art University of Phoenix Stadium in Glendale, Ariz., where 12,000 people are expected to work on game day - opening the gates for fans, shuttling the Katy Perry halftime show on and off the gridiron stage in the allotted time, and managing security.
BUSINESS
January 18, 2015 | By Bob Fernandez, Inquirer Staff Writer
Chicago resident Keith Santangelo has filed a federal lawsuit against Comcast, claiming that the company took a $50 deposit in lieu of a credit check when he signed up for Internet service but then did a credit check on him anyway. The suit claims the company's action violated the Fair Credit Reporting Act and seeks class action status. Comcast had no comment on the pending litigation. A Comcast spokeswoman says that its policy is to take a deposit, typically $50, when a person declines to allow a credit check.
BUSINESS
January 15, 2015 | By Bob Fernandez, Inquirer Staff Writer
Comcast Corp., which has pledged greater support for local tech start-ups, will be the title sponsor of Philly Tech Week in April - an event that drew 20,000 participants in 2014. The cable-TV and media giant has said that it would like to energize the tech scene in Center City ahead of the 2018 opening of its new skyscraper. The Comcast Innovation and Technology Center, designed as the tallest building in Philadelphia, will house the company's new-product development teams and engineering.
NEWS
January 10, 2015 | By Rita Giordano, Inquirer Staff Writer
PATCO stands to become a lot more Internet-user friendly by the summer. The commuter rail line announced Thursday that its operations and maintenance committee had endorsed a proposal from Comcast Corp. to provide Xfinity WiFi in all 13 stations in New Jersey and Philadelphia. The proposal will be considered by the Delaware River Port Authority board at its Jan. 21 meeting. If it is approved, Comcast projects, service will be available by summer. Xfinity WiFi is a network of hot spots that allows users to connect while conserving usage on their cellphone data plans.
NEWS
January 1, 2015 | By Bob Fernandez, Inquirer Staff Writer
Xfinity subscribers in the Philadelphia region, New Jersey, and northern Delaware can expect bills to rise an average of 3.4 percent Thursday, Comcast Corp. announced. The higher bills affect customers who subscribe to TV, Internet, or phone services, company spokesman Jeff Alexander said. The nation's largest pay-TV company has told Wall Street that it earns $137 a month from "customer relationships" - a 3.4 percent rate increase on $137 amounts to an additional $4.65 a month. People on Xfinity promotional plans will not see higher prices.
NEWS
December 27, 2014
ISSUE | CARBON CONCERN Gas and hot air Regarding the fossil-fuel industry claims noted by Dana Milbank ("The 'benefits' of more CO2," Dec. 17): Yes, trees thrive on carbon dioxide, but they don't thrive on tornadoes, floods, and droughts. Ask the farmers in Southern California. I don't think they care too much for floods and tornadoes either. |Richard F. Spahr, Ambler Pipeline as neighbor Regarding those cheering the building of the Mariner East pipeline ("Summit's message: Pipeline key in shale-energy revolution," Dec. 7)
BUSINESS
December 25, 2014 | By Bob Fernandez, Inquirer Staff Writer
Michael Angelakis, Comcast Corp.'s financial guru and vice chairman, was named one of the nation's top chief financial officers by the Wall Street Journal on Tuesday. The Journal rated him third, based on Comcast's return on invested capital, operating margin, dividend growth, and share buybacks over the last three years. The top two CFOs were Karen Hoguet of Macy's Inc. and Robert Knight of Union Pacific Corp. The Journal evaluated the financial performance of the companies in the S&P 500 index.
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