September 15, 2016 |
Chief Inspector Joseph Sullivan, who headed police response to the papal visit and the Democratic National Convention, was honored Tuesday for his 33 years in the Philadelphia Police Department. Sullivan was one of three recipients of the Richardson Dilworth Awards, which recognize full-time, executive-branch employees. Sullivan's Distinguished Public Service honor comes with a $5,000 stipend from Dilworth Paxson LLP and Independence Blue Cross. An additional award for Innovation in Government was given to Laura Cassidy, sustainability manager for the Philadelphia Department of Prisons; an award for customer service went to Joanne Dahme, general manager for public affairs at the Philadelphia Water Department.
September 10, 2016 |
Expanded job readiness training for retail sector employees will be available at PhiladelphiaWorks, the city's quasi-government agency that operates CareerLinks offices linking employers and potential employees. The agency announced Thursday it had received a $399,430 grant from the Walmart Foundation for job placement assistance and to add training in communication, teamwork, leadership, and conflict resolution. The grant also includes funds to help retailers recruit workers for sales, logistics, management and customer service.
July 29, 2016 |
Comcast Corp.'s second-quarter revenues rose a slim 2.8 percent and the company reported a modest drop in profits as its slate of Hollywood movies - rocket-fueled in 2015 by the release of Furious 7 and Jurassic World - failed to repeat that success. Otherwise the cable and entertainment conglomerate had a solid quarter as its cable-TV business continued to heal - video subscriber losses were a negligible 4,000 compared with 69,000 in the year-ago quarter - and NBC broadcast-TV revenue rose 17 percent on more licensing and retransmission fees.
July 18, 2016
Q: I have tried in vain to get a refund from American Airlines. On a recent flight back to Bermuda, we experienced hours of delays caused by weather. Finally, our flight was canceled, and chaos ensued. The line to see an agent was two to three hours long, and I was carrying a sleeping child. Agents were yelling, "Call American Airlines!" I had an international cellphone, but called and was told there was a wait time of two hours. Then the agents were yelling at the crowd to use AA.com to rebook their flights.
June 11, 2016 |
Responding to years of complaints over customer service and billing practices by cable and satellite-TV companies, the U.S. Senate Permanent Subcommittee is poised to release its findings from a year-long probe into the industry, Sen. Claire McCaskill (D., Mo.) and Sen. Rob Portman (R., Ohio) announced on Thursday. The subcommittee - which also has investigated human trafficking and a U.S.-funded counternarcotics program in Afghanistan - subpoenaed documents from pay-TV companies and solicited comments on customer experiences.
June 2, 2016 |
Comcast - whose customer service ratings tanked during its failed $45 billion deal for Time Warner Cable - has made substantial improvements in customer satisfaction, according to the American Customer Satisfaction Index to be released Wednesday. The Philadelphia company's 2016 score jumped about 15 percent in the pay-TV category to 62 from 54 a year ago, and about 5 percent in high-speed internet to 59 from 56. The index is a 100-point scale and based on consumer responses to questions on price, reliability, and service quality.
February 25, 2016
Police are hunting for the hothead who chucked a ceramic mug and other countertop items at a Dunkin' Donuts employee in a freakout over customer service. The incident happened at 6:50 a.m. Feb. 12 at the Dunkin' Donuts at 1551 Washington Ave. in Southwest Center City. A woman placed an order, but grew furious within seconds, shouting and gesturing at the worker behind the counter, according to surveillance video. She knocked things down on the counter and then hurled the ceramic mug, which is used for tips, a display box and other items at the manager, the video shows.
December 3, 2015 |
A CITY COUNCIL committee had breaking news for Comcast yesterday: The company has to agree to pay employees higher wages and expand customer service in exchange for Council to renew its 15-year franchise agreement. Specifically, the committee asked Comcast to agree to expand access to its Internet Essentials service for low-income families, to increase technical education opportunities for school district students, and to pay employees - including those who work for contractors and subcontractors - at least $15 an hour.
October 31, 2015 |
ATLANTIC CITY - Former casino workers in this economically battered city will be among the first batch of workers to staff the new Atlantic City Contact Center. Apparently, dealing with a gambling clientele that may or may not have won money is good training for telemarketing, where workers will be dealing with people who may or may not want their product. And perhaps there was no better experience for those tough calls than at Revel, said Deborah Shurig, 57, who worked at the defunct casino in customer service and sales.
October 9, 2015 |
Two guys in Oakland, Calif., one 24 and the other 26 years old, are offering a $5 service for people to cancel their Comcast cable-TV subscription. Whether the service will work, who knows because it's too early to tell. This much is clear: They are a national sensation since launching last week, featured in stories on Yahoo, CNNMoney, Reddit, and Kai Ryssdal's Marketplace radio show. Within hours of going live online on Friday, the company's website, airpaperinc.com, had 500 to 600 people looking at it simultaneously.