February 9, 2015 |
LAST WEEKEND, I told how Center City couple Diana and Jason Airoldi finally got their Comcast cable and internet hookup after six full weeks of broken appointments by the cable giant. Why? Because I took pity on the couple and called to the ultimate authority at Comcast Corp. - Suzanne Roberts, the 92-year-old mother of the company's CEO. In less than a day, Comcast trucks were at the Airoldi home, and the problem was solved. So what do I do now about Sandy and Charles Arnold, who have been trying since Dec. 14 to get Comcast cable and Internet at their Ocean City home?
January 31, 2015 |
Comcast Corp.'s national reputation for shaky customer service was rocked again Thursday, and in a particularly unseemly and profane fashion. A customer in Spokane, Wash., said the cable-TV giant changed his first name on his bill and his online account after he canceled his cable service because of financial hardships. A worker substituted his actual first name, Ricardo, with a vulgarity in its billing system. Charles Herrin, senior vice president for Comcast customer experience, personally apologized to the Browns in a phone call and said Thursday in a blog posting that it was an "unacceptable situation.
December 5, 2014 |
Q: There is a young woman who works at the branch where I bank. I think she flirts with me but I'm not sure. She seems to go out of her way to greet me, and she always holds small conversations with me. I walked in one day when the bank was fairly empty. She was talking to a couple of female coworkers when all three glanced my way, smiled and then giggled like schoolgirls. She is attractive and I have been told I am also. My question is, how can I tell the difference between good customer service and flirting?
November 30, 2014 |
It took Holly Phares 27 days and 20 hours to enroll in health insurance during 2013's disastrous rollout of the Affordable Care Act website. She doesn't expect a repeat of her slog through last year's cyber hell. But the choral director for Tabernacle United Church in West Philadelphia will be shopping the marketplace for a better deal rather than simply reenrolling in her Independence Blue Cross platinum PPO. "They say there are twice as many choices" in the marketplace, says Phares, 51. "I'm just not going to stick with Blue Cross.
October 28, 2014 |
Philadelphia Parking Authority officials vowed Monday to continue their crackdown on UberX drivers, impounding cars and issuing $1,000 fines, if the ride-share drivers attempt to pick up passengers in the city. The battle intensified Monday, as Mayor Nutter voiced his support for the service, and Uber asked the Pennsylvania Public Utility Commission to grant it emergency authority to operate in the city and suburban counties. "I am supportive of them being here legally, operating within requirements of the law," Nutter said Monday.
October 27, 2014 |
Chris Morran, deputy editor of the piercing blog Consumerist.com, awakes each morning and doesn't have to look far for inspiration. He can see the Comcast Center from the roof of his South Philadelphia rowhouse. Morran has written almost 9,000 stories for the online publication, the so-called "TMZ of consumer news" that also brands itself as the place where "shoppers bite back. " Two hundred to three hundred of those articles - at least, Morran says - have been on Comcast Corp.
October 25, 2014 |
Third-quarter revenue at Comcast Corp. rose 4 percent, to $16.8 billion, and net income soared 50 percent, to $2.6 billion, as the company added 315,000 high-speed Internet customers and shed 81,000 TV customers, the cable giant reported Thursday. When adjusted for a tax gain and $77 million in expenses associated with the proposed acquisition of Time Warner Cable Inc., net income rose 10.6 percent, the company said. Shares of Comcast, in addition to those of acquisition target Time Warner Cable, jumped in morning trading on a broad surge on Wall Street.
October 1, 2014 |
After an epic breakdown in customer service this summer, Comcast Corp. has appointed a fast-rising executive, Charlie Herrin, to a new position with broad powers to fix Comcast's relationship with its customers. Herrin, 44, ran the team that developed Comcast's interactive X1 TV guide. He now has been named senior vice president of customer experience. Herrin joins Tom Karinshak, senior vice president for customer service, and Patrick O'Hare, senior vice president of field operations, in a sector of Comcast business with more than 50 call centers and tens of thousands of customer service employees and technicians.
August 19, 2014 |
GEORDETTA Stiles-Middleton didn't like to lose touch with people. And the telephone was her favorite instrument of connection. "She could spend hours on the phone with family and friends, reminiscing, gossiping," said her husband, Wayne Middleton. "She liked to keep in touch with people she knew in school and at work. " Geordetta Stiles-Middleton, a devoted mother and active churchwoman, died Aug. 8. She was 42. She had had some health issues, but the cause of death was not determined.
June 13, 2014 |
It was Memorial Day weekend of 2013, and Michael Bowman, president and chief executive of Valley Forge Casino Resort, was frustrated by recent episodes of less-than-stellar customer service at the King of Prussia casino. In a bout of now obviously overzealous customer service, Bowman helped two young women who were hotel guests and banquet attendees gain access to the casino floor, even waving them through when a security guard held them up to check if they were old enough. Then Bowman left to take a few days off. Bad moves.