October 28, 2014 |
Philadelphia Parking Authority officials vowed Monday to continue their crackdown on UberX drivers, impounding cars and issuing $1,000 fines, if the ride-share drivers attempt to pick up passengers in the city. The battle intensified Monday, as Mayor Nutter voiced his support for the service, and Uber asked the Pennsylvania Public Utility Commission to grant it emergency authority to operate in the city and suburban counties. "I am supportive of them being here legally, operating within requirements of the law," Nutter said Monday.
October 27, 2014 |
Chris Morran, deputy editor of the piercing blog Consumerist.com, awakes each morning and doesn't have to look far for inspiration. He can see the Comcast Center from the roof of his South Philadelphia rowhouse. Morran has written almost 9,000 stories for the online publication, the so-called "TMZ of consumer news" that also brands itself as the place where "shoppers bite back. " Two hundred to three hundred of those articles - at least, Morran says - have been on Comcast Corp.
October 25, 2014 |
Third-quarter revenue at Comcast Corp. rose 4 percent, to $16.8 billion, and net income soared 50 percent, to $2.6 billion, as the company added 315,000 high-speed Internet customers and shed 81,000 TV customers, the cable giant reported Thursday. When adjusted for a tax gain and $77 million in expenses associated with the proposed acquisition of Time Warner Cable Inc., net income rose 10.6 percent, the company said. Shares of Comcast, in addition to those of acquisition target Time Warner Cable, jumped in morning trading on a broad surge on Wall Street.
October 1, 2014 |
After an epic breakdown in customer service this summer, Comcast Corp. has appointed a fast-rising executive, Charlie Herrin, to a new position with broad powers to fix Comcast's relationship with its customers. Herrin, 44, ran the team that developed Comcast's interactive X1 TV guide. He now has been named senior vice president of customer experience. Herrin joins Tom Karinshak, senior vice president for customer service, and Patrick O'Hare, senior vice president of field operations, in a sector of Comcast business with more than 50 call centers and tens of thousands of customer service employees and technicians.
August 19, 2014 |
GEORDETTA Stiles-Middleton didn't like to lose touch with people. And the telephone was her favorite instrument of connection. "She could spend hours on the phone with family and friends, reminiscing, gossiping," said her husband, Wayne Middleton. "She liked to keep in touch with people she knew in school and at work. " Geordetta Stiles-Middleton, a devoted mother and active churchwoman, died Aug. 8. She was 42. She had had some health issues, but the cause of death was not determined.
June 13, 2014 |
It was Memorial Day weekend of 2013, and Michael Bowman, president and chief executive of Valley Forge Casino Resort, was frustrated by recent episodes of less-than-stellar customer service at the King of Prussia casino. In a bout of now obviously overzealous customer service, Bowman helped two young women who were hotel guests and banquet attendees gain access to the casino floor, even waving them through when a security guard held them up to check if they were old enough. Then Bowman left to take a few days off. Bad moves.
June 2, 2014 |
The American Customer Satisfaction Index has pegged Time Warner Cable Inc. as the nation's most unloved company. Based on phone and online surveys, it rated Time Warner Cable's Internet service as 236th out of 236 companies in customer satisfaction - a list that included Coke, Campbell Soup, Nissan, Allstate, and Verizon Communications. Time Warner Cable's TV service rated 235th. Comcast Corp.'s Xfinity Internet service placed at 234 out of 236 and its TV service landed at 232 in the list released in May. Would merging these two cable giants in a megadeal benefit consumers?
May 12, 2014 |
Success is good. But too much success can leave some people grumbling. Take Independence Blue Cross. The region's largest health insurer anticipated enrolling 100,000 new members in Pennsylvania and through AmeriHealth New Jersey when the Affordable Care Act marketplace opened in October. As of April 30, the company had signed up a total of 283,000 members in new plans, almost three times as many as it expected. And 89 percent of them have paid their premiums. Great news, right?
March 14, 2014 |
Philadelphia Gas Works, whose sale to a private buyer is now being considered by City Council, ranked last among 54 natural gas utilities whose business customers were surveyed about customer satisfaction, according to J.D. Power. Peco Energy Co. ranked second among 11 eastern utilities, Public Service Electric & Gas Co. ranked fifth and UGI Utilities ranked sixth, according to the rankings released Wednesday by J.D. Power. The firm ranked utilities with at least 25,000 business customers and examined six factors: billing and payment; corporate citizenship; price; communications; customer service; and field service.
March 1, 2014 |
SEPTA is celebrating its 50th birthday this month, marking a major step in the public takeover of the region's once-privately operated buses, trolleys, subways, and trains. Much more than names have changed since the days of the Philadelphia Transportation Co., the Red Arrow Lines, and the Pennsylvania and the Reading Railroads. Fifty years into SEPTA's reign, we have shiny new railcars, clean-running hybrid buses, a rebuilt Market-Frankford Line, some new stations and depots, rising ridership, and electronic schedules available on a cellphone.