October 20, 2012 |
Today's home-economics class is as much about the consumer as the product and service being consumed. Rance Bell of Burlington Township has 26 years of service with the Air Force behind him, the first six as a German-speaking linguist and the rest as a readiness superintendent for the Sixth Airlift Squadron at Joint Base McGuire/Dix/Lakehurst. On a sunny Tuesday morning, standing as he is able in his dining room as he recuperates from foot surgery, the retired master sergeant is extolling the virtues of home-automation technology, for which he pays $55 a month to Vivint, his Utah-based provider.
September 10, 2000
What's your experience of customer service? Is it getting better? Worse? We'd like to hear from customers, workers and managers alike. Send essays of 200 to 300 words by Sept. 18 to Voices/Service, The Inquirer, Box 41705, Philadelphia, Pa. 19101. Send faxes to 215-854-4483 or e-mail to email@example.com Questions? Call Kevin Ferris, readers' editor, at 215-854-4543.
May 17, 2002
I RECENTLY went to the Wal-Mart in South Philadelphia to shop for garden plants. I took four SEPTA buses to get there. When I arrived, I went through this non-automatic door and immediately was set upon by an employee, who told me "Wrong door. " The store was crowded and there were numerous people right outside the store collecting for charity and it was hard to tell exactly which doors to use. When I have been in that Wal-Mart on a few other occasions, some of the employees did not know how to properly treat the customers.
January 29, 1995 |
What you don't know about your customers can hurt your business. So, on Wednesday, the North Penn Chamber of Commerce will co-sponsor a customer service workshop designed to show businesses how to identify service problems and eliminate them. The discussion will include tips on improving service quality and enhancing word-of-mouth reputation. Admission is free, but seating is limited. The program is scheduled from 8 to 9:30 a.m. in the Centre Court Conference Center at the Best Western Hotel, Route 309 and Stump Road, Montgomeryville.
February 25, 2002 |
Customer service. These are seemingly helpful, friendly words, but in reality they get my blood pressure soaring, my temple throbbing, and my hands shaking. The mere thought of customer service conjures images of waiting on hold indefinitely, or pressing the wrong button only to end up listening to a help menu in a foreign language. In these times of a weakened economy but renewed national pride, some companies have greatly improved their dealings with their paying customers. Others, unfortunately, have not. Like many families, we own cellular phones.
August 29, 1989 |
Conrail yesterday named the veteran manager of its rail-car fleet to the new job of vice president of customer service, a move the railroad said emphasized its need to be more competitive with the door-to-door service of trucking companies. The new post was filled by Ralph von dem Hagen, who has been assistant vice president for car management since 1984. In that job, he managed the rail-car fleet, matching customer orders with available equipment. Chairman James A. Hagen said that although Conrail provided good service, it could be better.
November 7, 2000 |
Recently, I had a great idea while waiting on hold for Customer Service. That's pretty much all I do these days: Wait for Customer Service. My call is important to them. They have told me this many times in a sincere recorded message. They can't wait to serve me! They will answer my call just as soon as they finish serving the entire population of mainland China. It's my own darned fault that I need to speak to Customer Service. We made a really stupid homeowner mistake: We moved to another house.
August 23, 2002 |
Give the much-maligned Philadelphia Gas Works a call these days, and, unlike a year ago, you can actually get through to someone. So say city officials and the gas works' managers, who were forced by public outrage and by the state to overhaul the utility's call center after complaints that it took 20 minutes or more for customers to get their calls answered. "PGW used to be the laughingstock of the customer service world because it was taking us an hour to answer phone calls," Joyce Wilkerson, chief of staff to Mayor Street, said.
October 2, 1998 |
Brookside Manor Apartments and Townhomes, Lansdale, Montgomery County Three symbols of welcome are prominent in front of the Brookside Manor Apartments and Townhomes. First, a large sign with broad gilded lettering that seems to blurt out the name Brookside. Second, a stretch of bright red flowers lacing the entrance and suggesting a red carpet. Finally, a smaller and less conspicuous sign that indicates Brookside has won awards for "Best in Apartment Living" for the last five years from the Apartment Association of Greater Philadelphia.