May 13, 2016 |
Fliers are becoming more tolerant of fees to check baggage, and for a seat with extra legroom. In fact, passengers are more satisfied with their air travel experiences than they've been in the last decade, according to J.D. Power's 2016 North America Airlines Satisfaction Study released Wednesday. Because U.S. airlines are profitable, they are spending money on the customer experience, by lowering fares on some routes, achieving better on-time arrivals, reducing the frequency of lost luggage, and enhancing in-flight services with in-flight entertainment, Wi-Fi, and seat-side power outlets on board.
April 20, 2016
740M Passengers expected to travel through U.S. airports this year. 694M Fliers passed through airport security checkpoints in 2015. 42,525 TSA officers will staff U.S. airports in 2016. 47,147 TSA agents were working in airports in 2013. SOURCE: Transportation Security Administration
February 25, 2016 |
Will lightning strike again for Seth Berger and first for his young bud Joshua Harris with their newly launched Living Simple consumer tech accessories company? The venture kicked off with a clever, two-in-one iPhone case/wallet that they've dubbed the Bank. Clearly, Berger didn't need to dive again into the entrepreneurial trenches, to hire product designers and 3-D printed prototype builders (Machineart Industrial Design in Frenchtown, N.J), then to negotiate and tweak production, going through multiple iterations with a Far East factory.
November 17, 2015 |
During the holidays, planes are packed, flights are prone to weather delays, and the price of tickets to get to Grandmother's for turkey and all the trimmings is higher. Now, two airlines, Spirit and Frontier, are planning higher baggage fees for flights this holiday season, as well as at other peak travel times, such as spring break and summer vacation. Spirit, which flies nonstop to five cities from Philadelphia, will for the second year add a $2 seasonal surcharge for checked luggage.
October 3, 2015 |
Ever been on a plane and wondered whether your luggage made the flight? Now, American Airlines passengers can track their checked bags - in real time - by going to the American website, and typing in bag claim information. American, which transports 76 percent of air travelers in Philadelphia, introduced the service on Aug. 21. Carriers that offer real-time luggage tracking include US Airways, which is now part of American, and Delta Air Lines. Southwest and United Airlines do not offer the service.
August 13, 2015 |
They start where Michael died - on the stretch of redbrick sidewalk outside the St. Peter's Church cemetery in Society Hill. There, Carol and Mike Hagan lay sunflowers and pray for their son. Then, as they have done so many times over the last three years, they get to work hanging their fliers. The fliers bear a smiling photo of Michael, offer a $50,000 reward, and pose a simple, heartbreaking question: "Who shot and killed me?" It is a question that has tortured the couple ever since that awful morning three summers ago, when two Philadelphia homicide detectives pulled up to their Pennsauken home.
May 20, 2015 |
ANTHONY Hardy Williams worked the Center City lunchtime crowd after someone slashed his wife's car tire outside their West Philly home overnight. Lynne Abraham dodged a heckler during a meet-and-greet at the Clothespin near City Hall. Nelson Diaz chatted up commuters with a former U.S. transportation secretary in his entourage. Jim Kenney tweeted. Doug Oliver talked with North Philly subway riders and attended a health fair. Milton Street hit busy street corners and said that a huge upset was looming.
May 7, 2015 |
Investigators and relatives of an Audubon, Camden County, man who was killed in a hit-and-run accident one month ago handed out fliers Tuesday in hope of finding the driver, who has eluded authorities since Christopher Dean was found lying on the side of a road. "We really want the opportunity to forgive the person," said his sister, Erika Reilley, 40, of Tabernacle. "And we want the person to have the opportunity to say, 'I'm sorry.' " Dean, 36, was discovered around 10:40 p.m. April 9 at Graisbury and East Atlantic Avenues.
March 26, 2015 |
American Airlines will combine the frequent-flier program of merger partner US Airways into its AAdvantage program, starting Saturday. The move to a single frequent-flier plan will take several days and will mesh 30 million US Airways' Dividend Miles members with 70 million American customers, American said in an e-mail message to travelers Tuesday. Although the two carriers officially merged in December 2013, the process of combining frequent-flier programs, obtaining a single operating certificate from the Federal Aviation Administration, and getting to a single computer reservation system are major steps that will not be completed until late this year.
February 5, 2015 |
APPARENTLY, working as a supervisor for the Transportation Security Administration at Philadelphia International Airport comes with a perk: You get to throw people in jail for no good reason and still keep your job. If that's not the case, why is Charles Kieser still employed by the TSA? Roger Vanderklok had the misfortune of going through Kieser's security-screening area at 8 a.m. Jan. 26, 2013, in Terminal B. Vanderklok, 57, is a Philly architect who runs half-marathons.