June 20, 2016
Q: I need your help with an Avalon Waterways trip from Amsterdam to Brussels I booked through Vacations to Go. A few days before we were supposed to leave, my husband had a serious biking accident. He spent two days in the intensive care unit. My husband had two small brain bleeds. His cognition is now intact, but he has many physical problems, including broken ribs, a broken nose, multiple stitches to his face, and a swollen knee. For the first time, we did not take insurance - a lesson learned.
May 9, 2016
Q: I know you have written about insurance for travel in the past but I wanted to bring a matter to your attention. The United Airlines website offers Allianz travel insurance, but when it came to covering my expenses, I felt it was a "bait and switch" insurance policy that outlines what is covered but in reality does not cover anything beyond travel delay. Here's what happened: A friend and I purchased tickets to fly from Newark to Panama in January. In addition to paying $1,353 for the flight, we purchased the Allianz travel insurance shown on the United Airlines site for an additional $80. The travel insurance indicated it would cover trip cancellation, travel delay, and trip interruption.
April 18, 2016
Q: I am deeply disturbed by my experience with Expedia. I'm paying for 15 members of my family - my wife and myself, four children and their spouses, and five grandchildren - to take a family vacation to celebrate our 50th wedding anniversary. The kids wanted to have a party for us, but we asked them to save their money and said we would pay for a family vacation. We have never been able to get everyone together to accomplish this. The only time we could was June 4 to 11. We booked our flights through Expedia, but JetBlue canceled our Saturday flight, moving it to Monday and leaving us with a four-day vacation.
February 5, 2015 |
U.S. Rep. Mike Fitzpatrick (R., Pa.) used $7,869 from his campaign funds to pay for a trip to China in November for himself and his son. Fitzpatrick, along with Pasquale T. "Pat" Deon, the Pennsylvania Turnpike commissioner and SEPTA board chairman, made an unannounced private trip to Beijing and Shanghai to urge wealthy Chinese to immigrate to the United States through investing in a major highway-construction project in Bucks County. When The Inquirer first reported last year on the trip, Fitpatrick's office said it had not yet compiled the costs for the trip.
October 9, 2012
DEAR ABBY: Many women like surprises. Most men don't. My wife can't understand that. She recently "surprised" me by informing me she had made nonrefundable arrangements for us to visit a foreign country. She said I had once mentioned that I'd like to see it. I have no recollection of saying so, but I suppose it's possible. Abby, I am physically barely able to endure such travel. My balance is bad, and walking is extremely painful. I wish she would have discussed her plan with me in advance.
September 23, 2012 |
Question: I recently booked a retreat to Costa Rica through a yoga studio in New York. Just before I was supposed to leave, I was admitted to the emergency room and had to cancel my trip. My airline gave me a credit, minus the $150 change fee, which I accepted. The yoga studio had a $300 nonrefundable deposit, which I also understood it could keep. The problem is the retreat center in Costa Rica. It insists on charging me a $400 nonrefundable fee for canceling, which it is deducting from an initial payment of $1,600.
June 24, 2012 |
When it comes to travel insurance claims, Hannah Yun was about as sure as anyone that hers would be successful. She'd bought a gold-plated "cancel for any reason" policy for a trip to South Korea. When her boyfriend proposed, and she decided to call off the trip to start planning her wedding, she thought that collecting a check would be just a formality. Wrong. Travel Guard, the company she'd purchased the policy through, turned down her claim because Yun, a college student in Salt Lake City, had originally told the company that her plane ticket had cost $1,090; she'd actually paid $1,092.50.
May 27, 2012 |
Question: I am hoping you can help me get a refund for a cruise that my husband and I booked last June with Princess Cruises. Jim, my husband, was diagnosed with pancreatic cancer in the spring. At the time we booked the cruise, his doctors at the hospital were very optimistic about his prognosis. He visited the hospital on a monthly basis for checkups. He had finished his chemo treatment at that time and was being monitored. He was given five years or more to live, and we were ecstatic.
April 1, 2012 |
Question: A friend and I purchased a tour from Friendly Planet to Ecuador last July. We booked a round-trip flight on American Airlines from Dallas to Miami to arrive in time to connect to the LAN flight to Quito, Ecuador. We purchased flight insurance with Access America Insurance for the super-saver flights from Dallas to Miami. In February I received an e-mail from Friendly Planet saying that the tour had been canceled due to too few participants. I was given the choice to receive a refund or to schedule another tour later in the year.
June 19, 2011 |
Question: We need your help with a Carnival cruise that went nowhere. Earlier this year, we booked a western Caribbean cruise directly through Carnival, including airfare and shore excursions. On the day we were supposed to travel, our nightmare began. Our plane was delayed because of mechanical problems. So was the next flight. We missed the boat in Miami. We wanted to reschedule the cruise, but Carnival suggested that we catch up with the ship in the Cayman Islands. We had to pay for new tickets to the Caymans.