July 18, 2007 |
When two ribs of my favorite umbrella bent, I remembered there had been a little tag on it that read "lifetime warranty. " Even better, for once in my life I knew where to find the guarantee. I hadn't actually read the small print, but I hadn't read my car warranty either and every time I had a problem, the dealer fixed it. So I took the umbrella back to the store, thinking they'd replace it. I should have remembered that, unlike people, not all guarantees are created equal. While an umbrella isn't a major investment like a car, I buy a lot more umbrellas than I do cars.