November 1, 2014 |
Looking to get ahead of its customer-service problems, Comcast Corp. says it will make returning equipment more convenient for Xfinity subscribers. They now can drop off set-top boxes and modems at United Parcel Service stores for free shipment to Comcast. There are 4,400 UPS stores nationwide. Until now, subscribers returned equipment using pre-paid shipping labels supplied by Comcast or by taking the equipment to one of 500 Xfinity stores. Subscribers face steep fines if they don't return equipment - which they rent from Comcast - when they cancel, change, or upgrade service.
November 8, 2014 |
Comcast Corp. said Thursday evening that it would credit the accounts of customers who lost TV service during a partial national outage for subscribers using its new X1 set-top boxes. The cable-TV giant apologized for the outage and confirmed that customers encountered delays when attempting to contact its call centers. There are five million X1 set-top boxes installed in homes across the United States, though the company said the technical problems - now several days old - have not affected all of them.
February 11, 2015 |
Gripping his TV remote, Bob Klewans, 75, wandered into the Xfinity store on South Columbus Boulevard one recent afternoon. Unlike in years past, he was met by a Comcast greeter and chatted up by one of the store's managers. He had a problem with his remote, he said, flourishing it. They talked, and Klewans was told he could get a new one. Klewans, a retiree who seemed happy for the friendly interaction, gushed about his treatment and the remodeled store, one of the busiest in the Philadelphia area.
February 23, 2015 |
Free the Phillies! Free the Flyers! Free the Sixers! Fat chance, you say? Maybe so. But that goal tops my wish list for this year's franchise-renewal negotiations between Philadelphia and its richest corporate citizen: loosening Comcast Corp.'s unfair and damaging grip on most of Philly's big-league sports scene. Like the frog who thinks he's just basking in a warm bath, we Philadelphians have gotten poached without ever quite acknowledging it. We love our home teams - even when they're as maddeningly mediocre as the recent Flyers and Phillies, or as bafflingly managed as today's Sixers.
November 13, 2014 |
Blind Comcast Corp. TV executive Tom Wlodkowski says the company's talking TV guide for the visually impaired will go live on the nation's largest cable TV system by Dec. 1. The talking guide, still in its beta phase, can be accessed by Xfinity subscribers on the company's X1 set-top boxes. There are five million X1 set-top boxes in American homes, and Comcast is switching out older boxes for X1s throughout its cable TV franchise areas. Of about 22 million Xfinity TV subscribers, 600,000 to 700,000 could be classified as blind or visually impaired, based on national statistics.
April 2, 2014 |
Comcast Corp. will announce Tuesday the launch of cloud-based digital-video recorder services in the Philadelphia area, New Jersey, and northern Delaware. Cloud-based DVR service places more of Xfinity cable onto distant computer servers as compared with residing on set-top boxes inside the home. Comcast says it will introduce the additional cloud-based Xfinity features to other U.S. markets through 2014. The new DVR services come with Comcast's X1 platform, which Comcast has said it will license to other cable companies and which blurs the line between cable TV and the Internet.
March 2, 2014 |
KJWP, a new over-the-air TV station licensed in Wilmington with a Me-TV network affiliation, has been added to Comcast Corp.'s Xfinity cable-TV lineup in the Philadelphia area as part of the basic cable package. KJWP is a designated "must-carry" station, which means under Federal Communications Commission rules that pay-TV operators have to distribute it. It is broadcast as of Saturday on VHF channel 2.1. The station first showed up on Comcast on Thursday and will be available on Verizon Communications Inc.'s FiOS TV in mid-March, Robert McAllan, CEO of PMCM TV L.L.C., which owns and operates the station, said Friday.
May 7, 2015 |
Comcast showed its kinder, gentler nature with two product introductions Tuesday at the INTX 2015 Internet and cable trade show - one content-based, the other a hardware refinement. Kids Zone, newly launched on X1 boxes, aims to be Mom and Dad's best helper. Combining ratings and reviews from Common Sense Media with filtering fine-tuned to your child (or children's) age range and development level, the Kids Zone menu sorts and reveals only movies and TV shows that are appropriate and nourishing for the young ones.
May 24, 2013 |
Freebies from Verizon and Comcast could add to the fun of the Memorial Day Weekend. Verizon's offering a slew of free content for four days, and Comcast's Xfinity is giving away access to thousands of wireless hotspots through Independence Day. From Friday till Tuesday, Verizon subscribers can find more than 1,700 movies and 50 entire TV series through the cable service's 900 channel. That includes such recent theatrical films as Abraham Lincoln: Vampire Hunter, The Dark Knight Rises, Bridesmaids, Harry Potter and the Deathly Hollows, The Hunger Games, Hugo, Ice Age: Continental Drift, Madagascar 3: Europe's Most Wanted, Mission Impossible - Ghost Protocol, Moonrise Kingdom, Prometheus , and Sherlock Holmes: A Game of Shadows . They're available through Cinemax, ePix, HBO and ViewNow.
May 24, 2014 |
Summer's here - or just about - and Comcast Corp. is looking to make cable-TV viewing easier at the Shore. The cable giant says that its 10 Shore service centers will be open on Sunday and Monday for the first time on this Memorial Day Weekend. Those centers, several of which were enlarged, are located in Absecon, Avalon, Brick, Eatontown, Long Beach Island, Manahawkin, Northfield, Ocean City, Toms River and Wildwood. Hours for most of the stores will be 9 a.m. to 1 p.m. The centers also will be open this Saturday and most Saturdays through the summer, though with varying hours.