November 8, 2014 |
Comcast Corp. said Thursday evening that it would credit the accounts of customers who lost TV service during a partial national outage for subscribers using its new X1 set-top boxes. The cable-TV giant apologized for the outage and confirmed that customers encountered delays when attempting to contact its call centers. There are five million X1 set-top boxes installed in homes across the United States, though the company said the technical problems - now several days old - have not affected all of them.
November 1, 2014 |
Looking to get ahead of its customer-service problems, Comcast Corp. says it will make returning equipment more convenient for Xfinity subscribers. They now can drop off set-top boxes and modems at United Parcel Service stores for free shipment to Comcast. There are 4,400 UPS stores nationwide. Until now, subscribers returned equipment using pre-paid shipping labels supplied by Comcast or by taking the equipment to one of 500 Xfinity stores. Subscribers face steep fines if they don't return equipment - which they rent from Comcast - when they cancel, change, or upgrade service.
February 11, 2015 |
Gripping his TV remote, Bob Klewans, 75, wandered into the Xfinity store on South Columbus Boulevard one recent afternoon. Unlike in years past, he was met by a Comcast greeter and chatted up by one of the store's managers. He had a problem with his remote, he said, flourishing it. They talked, and Klewans was told he could get a new one. Klewans, a retiree who seemed happy for the friendly interaction, gushed about his treatment and the remodeled store, one of the busiest in the Philadelphia area.
April 2, 2014 |
Comcast Corp. will announce Tuesday the launch of cloud-based digital-video recorder services in the Philadelphia area, New Jersey, and northern Delaware. Cloud-based DVR service places more of Xfinity cable onto distant computer servers as compared with residing on set-top boxes inside the home. Comcast says it will introduce the additional cloud-based Xfinity features to other U.S. markets through 2014. The new DVR services come with Comcast's X1 platform, which Comcast has said it will license to other cable companies and which blurs the line between cable TV and the Internet.
April 7, 2016 |
Growing up in Marietta, Ga., Keesha Boyd watched A Different World - a late 1980s spin-off of The Cosby Show - with her mother on Thursday nights and imagined herself through the black cast of young men and women. She connected with Kim, played by actress Charnele Brown, as a kindred soul. "She was your type-A and studied a lot and was focused on being a premed student," Boyd said. "When you can see something, you can believe it's possible. " Last month, Boyd's vision for giving black viewers a black-centric TV service - about 2,000 hours of curated TV shows and movies with black casts, directors, and themes - launched on Comcast's Xfinity on-demand platform.
September 10, 2015 |
With teenagers and college kids untethered from the traditional TV set, Comcast Corp. officials said on Tuesday that they had nearly quadrupled, to 30, the number of colleges participating in their Xfinity on Campus service. Xfinity on Campus streams entertainment, news, and sports onto smartphones, laptops, and tablets throughout campuses, using WiFi. Among schools participating in the Philadelphia region are Drexel University, Rider University, and the University of Delaware.
June 11, 2016 |
Responding to years of complaints over customer service and billing practices by cable and satellite-TV companies, the U.S. Senate Permanent Subcommittee is poised to release its findings from a year-long probe into the industry, Sen. Claire McCaskill (D., Mo.) and Sen. Rob Portman (R., Ohio) announced on Thursday. The subcommittee - which also has investigated human trafficking and a U.S.-funded counternarcotics program in Afghanistan - subpoenaed documents from pay-TV companies and solicited comments on customer experiences.
May 24, 2013 |
Freebies from Verizon and Comcast could add to the fun of the Memorial Day Weekend. Verizon's offering a slew of free content for four days, and Comcast's Xfinity is giving away access to thousands of wireless hotspots through Independence Day. From Friday till Tuesday, Verizon subscribers can find more than 1,700 movies and 50 entire TV series through the cable service's 900 channel. That includes such recent theatrical films as Abraham Lincoln: Vampire Hunter, The Dark Knight Rises, Bridesmaids, Harry Potter and the Deathly Hollows, The Hunger Games, Hugo, Ice Age: Continental Drift, Madagascar 3: Europe's Most Wanted, Mission Impossible - Ghost Protocol, Moonrise Kingdom, Prometheus , and Sherlock Holmes: A Game of Shadows . They're available through Cinemax, ePix, HBO and ViewNow.
March 2, 2014 |
KJWP, a new over-the-air TV station licensed in Wilmington with a Me-TV network affiliation, has been added to Comcast Corp.'s Xfinity cable-TV lineup in the Philadelphia area as part of the basic cable package. KJWP is a designated "must-carry" station, which means under Federal Communications Commission rules that pay-TV operators have to distribute it. It is broadcast as of Saturday on VHF channel 2.1. The station first showed up on Comcast on Thursday and will be available on Verizon Communications Inc.'s FiOS TV in mid-March, Robert McAllan, CEO of PMCM TV L.L.C., which owns and operates the station, said Friday.
November 13, 2014 |
Blind Comcast Corp. TV executive Tom Wlodkowski says the company's talking TV guide for the visually impaired will go live on the nation's largest cable TV system by Dec. 1. The talking guide, still in its beta phase, can be accessed by Xfinity subscribers on the company's X1 set-top boxes. There are five million X1 set-top boxes in American homes, and Comcast is switching out older boxes for X1s throughout its cable TV franchise areas. Of about 22 million Xfinity TV subscribers, 600,000 to 700,000 could be classified as blind or visually impaired, based on national statistics.